Remote Support
Many issues are solved remotely, often while you are still on the phone, with no visit needed.
Service & Client Concierge
Your home, cared for long after installation.
Technology should keep working as beautifully as the day it was installed. Our concierge team supports, maintains and evolves your system so you never have to think about it.
What concierge includes
Support that feels effortless.
One team that designed your system, installed it and stays with you for the life of your home.
Proactive Maintenance
Scheduled check ups keep equipment, batteries, network and controls in top shape before small issues become problems.
Priority Scheduling
Concierge clients move to the front of the line when a visit is needed.
Updates & Security
Firmware and software kept current, and your network protected, so everything stays secure and reliable.
Upgrades & Additions
As your needs change, we add rooms, refresh equipment and adjust scenes and schedules to fit how you live.
A Team That Knows Your Home
Your system documentation stays on file, so whoever helps you already knows how your home is set up.
Care levels
A level of care for every package.
Each design package has a matching care level, so your support grows with the system in your home.
Foundational package
Foundational Care
Essential care for reliable everyday systems
- Remote troubleshooting during business hours
- Annual system check up
- Firmware and software updates
- On site service scheduled as needed
Elevated package
Elevated Care
More attention for more connected homes
- Everything in Foundational Care
- Priority scheduling for service visits
- Two system check ups per year
- Remote monitoring of your network and key equipment
- Seasonal tuning of lighting and shade schedules
Engineered package
Engineered Care
White glove care for architectural homes
- Everything in Elevated Care
- A dedicated concierge contact
- Quarterly on site check ups
- Proactive monitoring with alerts to our team
- After hours priority support
- System checks before events and extended travel
How service works
Simple from the first call.
Reach Out
Call, email or text our team and tell us what is going on.
Remote Check
We connect remotely to diagnose and, in many cases, fix it right away.
On Site Visit
If a visit is needed, we schedule a time that works for you.
Follow Up
We confirm everything is working and update your system records.
What clients say
His pricing is fair, his work is clean, and he’s incredibly responsive when you need a hand. If something comes up, he’s there with a calm fix and a clear explanation.
Questions
Good to know.
Can you support a system someone else installed?
In most cases, yes. We start with a review of the existing equipment and programming, then recommend what to keep, update or replace.
Can I change my care level later?
Yes. Many clients start with one level and move up as their home and system grow.
What areas do you serve?
We serve homes across Los Angeles and the South Bay, including Beverly Hills, Brentwood, Santa Monica, Malibu, the Palisades, Palos Verdes, Manhattan Beach and Altadena.
Let’s talk care
Find the right level of care for your home.
Tell us about your system and our team will schedule a call or meeting to learn about your home and goals.
Schedule a Consultation